At Legra we have a standard delivery charge of £3.45 per shipment within mainland UK. This means that the cost remains the same no matter how many items are ordered. Shipping is free for mainland UK orders over £25.
(Royal Mail Special Delivery is available for urgent UK deliveries.)
International/outside of mainland UK - Prices vary and appear in the shopping bag checkout when shipping address has been input. If your country is not listed in current menu, please contact us for a shipping quote.
Local Taxes and Duties
Your order may incur local sales taxes and customs duties on arrival which you will need to pay.
A phone number is requested for dealing with delivery issues or notifications only and will never be used for any other purposes.
We hope that you will be delighted with your order. However, due to the nature of the products we provide, it is not possible to accept returns for goods that have been opened or used. If there is a legitimate reason for a return however, we will offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
Step 1: Please email email@example.com providing your customer order number, the goods which are being returned and the reasons why.
Step 2: Once you have received confirmation from the Legra team, you will receive a returns form via email. Please return the product(s) and printed returns form to:
Legra Soap Ltd, 31 Carlton Drive, Leigh on Sea, Essex, SS9 1DE
Step 3: On receipt of the returned goods we will give you a refund of the amount paid for the goods. This could take up to 30 days to show in your account although it will be actioned immediately by us.
Please note that postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of faulty or incorrectly supplied goods.
We recommend using a trackable shipping service as we do not accept responsibility for items lost in transit.
These terms and conditions outline the rules and regulations for the use of Legra Soap Ltd's Website, located at https://www.legrasoap.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use legrasoap.com if you do not agree to all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person logging on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect to provision of the Company’s stated services, in accordance with and subject to, prevailing law of the UK. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
• limit or exclude our or your liability for death or personal injury
• limit or exclude our or your liability for fraud or fraudulent misrepresentation
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Personal Information We Collect:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card), email address, and phone number. We refer to this information as “Order Information.”
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing Your Personal Information
We use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here:
You can also opt-out of Google Analytics here:
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at firstname.lastname@example.org or by mail using the details provided below:
Legra Soap Ltd, 31 Carlton Drive, Leigh on Sea, Essex, SS9 1DE, United Kingdom